Terms & Conditions

Terms of Service

Welcome to Glowy! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

 
1. General Terms
Eligibility: You must be at least 18 years old to use our services. By using the website, you confirm that you meet this requirement.
Acceptance: By using Glowy.ae, you agree to these Terms and any updates we may make periodically.
Jurisdiction: These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes will be resolved in the courts of the UAE.
 
2. Account Responsibilities
Account Creation: You may need to create an account to place orders. Ensure your information is accurate and up-to-date.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use.
Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities.
 
3. Use of the Website
Permitted Use: You agree to use the website for lawful purposes only.
Prohibited Activities: You may not:Violate any applicable laws or regulations.
Use the website to harm or defraud others.
Disrupt or interfere with website functionality.
Copy or reproduce website content without permission.
 
4. Orders and Payments
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel any order.
Pricing: We strive for accuracy in pricing but reserve the right to correct errors and update prices without notice.
Payment: Payments must be completed using methods provided on the website. All transactions are secure and comply with UAE laws.
 
5. Shipping and Delivery
Shipping Policy: Orders are processed and shipped based on the timelines listed on our website. Delivery times may vary based on your location.
Delays: We are not responsible for delays caused by courier services or unforeseen events.
Customs: For international shipments, you are responsible for any customs duties or taxes imposed by your country.
 
6. Returns and Refunds
Eligibility: Returns are accepted within [insert time, e.g., 14 days] of delivery for eligible products.
Condition: Items must be returned in their original condition and packaging.
Refunds: Refunds are processed as per our Refund Policy, which may include store credit or direct reimbursement.
 
7. Intellectual Property
Ownership: All content on Glowy.ae, including logos, designs, and text, is owned by or licensed to us.
Restrictions: You may not copy, distribute, or modify our content without prior written permission.
 
8. Limitation of Liability
No Guarantees: While we strive for accuracy, we do not guarantee the completeness or reliability of website content.
Liability Cap: Our liability is limited to the amount you paid for the specific product or service in question.
 
9. Privacy
Your use of the website is also governed by our Privacy Policy.

 
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.

Contact Us

Phone: +971 50 348 0401
Email: support@glowy.ae
Address: FDAM0851, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah 10055, United Arab Emirates

Support Hours:
Monday to Saturday: 10:00 AM – 11:00 PM

Company Information:
Business Name: Glombeauty FZ-LLC
Company No: 45000315