Privacy Policy

Privacy Policy

Glowy ("we," "our," or "us") respects your privacy and is committed to complying with applicable UAE privacy laws and regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website.

1. Information We Collect
We may collect the following types of information when you interact with our website:

Personal Information: Name, contact details, shipping and billing addresses, payment information, and account details.
Usage Data: Device details, IP address, browsing activities, and interactions with our website.
Cookies and Similar Technologies: Data collected through cookies to improve user experience and provide tailored services.

2. How We Use Your Information
We use your information for the following purposes:

To process and deliver orders.
To communicate with you regarding your orders, inquiries, or support requests.
To send promotional offers and updates (only with your consent).
To enhance website performance and provide a personalized shopping experience.
To comply with UAE laws and prevent fraudulent activities.
3. Disclosure of Information

Your personal data may be shared with:

Trusted third-party service providers for payment processing, order fulfillment, and analytics.
Regulatory or legal authorities as required by UAE law.
Partners involved in promotional activities (only if consented).
We ensure that all third parties handle your data securely and in accordance with this policy.

4. Your Rights
As a UAE user, you have rights regarding your personal data, including:

Accessing and correcting your data through your account.
Opting out of marketing communications.
Requesting deletion of your personal data, subject to legal retention requirements.
5. Cookies
Cookies are used to enhance your experience on our site. You may disable cookies through your browser settings, but some features may not function properly.

6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with UAE legal obligations.

7. Children’s Privacy
Glowy’s website is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

8. International Transfers
If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your privacy.

9. Updates to this Policy
We reserve the right to amend this Privacy Policy as required. Any changes will be reflected on this page with the updated effective date.

10. Contact Us

Phone: +971 50 348 0401
Email: support@glowy.ae
Address: FDAM0851, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah 10055, United Arab Emirates

Support Hours:
Sunday to Saturday: 10:00 AM – 11:00 PM

Company Information:
Business Name: Glombeauty FZ-LLC
Company No: 45000315