FAQs

Do you have a shop?

Glowy does not have a shop. We are strong beleivers of online shopping!

How can I cancel my order?

You may cancel by sending an email to Customer Service or via WhatsApp. Please see our convenient Refund Policy page.

Damaged Item

We endeavor to package items as securely as possible. Please report any damages within a reasonable timescale to our customer service team. You can reach us over email or WhatsApp with attached images of the damaged unit.

Wrong Item

We apologize for sending the wrong item and we will try to fix it at the earliest. Please report to our customer service team. You can reach us over email or WhatsApp on the day of delivery of the goods. Kindly send us the image of the item received against the invoiced item.

Out of stock items

We’re sorry your item was out of stock. If you have paid by credit/debit card, we’ll process your refund right away, this usually takes 96 hours and will be refunded direct to your card.

When will I receive my order?

Orders in the UAE are shipped within 1 - 2 working days depending on the workload and delivery schedule.

What are the shipping costs?

Shipping costs are FREE for all orders, with no minimum spend, within the UAE.

Are your products genuine?

Absolutely. All our products are genuine and authentic and are covered by the manufacturing guarantee of the item, where applicable.

How can I return an item?

Firstly, all returns are completely FREE of charge - meaning you never have to worry about additional return costs. If you’d like to return an item, notify us of your intent within seven (7) days of receiving your goods by emailing us at support@glowy.ae.

• If you paid for your item by credit/debit card, then the amount paid for each item will be refunded directly onto your card.
• If you paid using our COD (cash on delivery) service, then we will refund to your bank account.

What items are not eligible for return?

• Products that have been used.
• Items that are not in original condition and packagin.